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FITTIE SUPPORT POLICY

About our Support Policy

This support policy specifies the kind of support you can expect from us in regards to Fittie services.

If you have questions regarding this Support Policy or do not agree with it, please feel free to Contact Us before using our services. This Support policy may be amended from time to time so check this page to ensure that you are aware of any changes. Thus Support Policy is effective from December 2019.

 By using any part of the website or providing personal information to us, you consent to us processing it as set out in this Support Policy.


  1. What our support policy covers

We only support products sold on fittie.co.ke. 

  1. Product support channels.

Live chat - we have a live chat channel where our customers will be posting any queries regarding our services and they will be replied to accordingly.

Customer service- we have proactive customer service and they will solve potential issues regarding placing orders and initiating returns.

Email Support- in case of an issue, feel free to write a mail to us stating your issue and we will reply promptly.

FAQS- check our Frequently Asked Questions to familiarize yourself on how some issues are solved.